Guest checkout is available for customers who do not want to join Starbucks Rewards. Guest purchases do not earn Stars or receive member Rewards and benefits.

There is currently no capability for refunds within the web-app. If you require a refund (for example the store were unable to serve the beverage you ordered and you could not agree on a substitute), we will happily provide you with a "have one on us" card which you can redeem when we move to Level 1 or Level 2. Alternatively please email your name, order number, amount to be refunded, bank account number and payee name to orders@starbucks.co.nz for payment in our weekly pay run. Please also talk to your barista so they can include your order number on a ""did not collect"" list which they will share with our administration team to enable the approval of the refund.
Please keep in mind our Mobile Order and Pay site has been created at short notice to allow us to trade on level 3 - enabling us to continue to provide employment to your friendly Starbucks baristas. We appreciate your support and patience as we continue to develop the site.

This will happen on rare occasions. Our baristas will work with you to agree an alternative beverage. If you are not comfortable agreeing a substitute, you are welcome to follow the refund process outlined below

Please call the store you accidentally ordered from to let them know of the error. Ask them to contact the correct store for you to have your order made to collect from there.

Check for the latest updates on stores that are opened and its operating hours on our Facebook and Instagram pages @starbucksnz as well as via www.starbucks.co.nz.

Our full beverage selection is not available on the order and pay webpage at this point in time. Our complete range will be available once we resume normal operations.

A Starbucks Card is a physical or digital Starbucks branded card that is a reusable card that customers can load or reload money onto and use to make purchases at Starbucks stores in New Zealand only.

Starbucks Cards are accepted at all Starbucks stores in New Zealand only.

Starbucks Card must be activated at the minimum value of NZ$10 per card for the first use.

Starbucks Cards issued in New Zealand cannot be used in any other locations. The Starbucks Card can only be used at all Starbucks stores in New Zealand only.

Registering your Starbucks Card signs you up to enjoy Starbucks® Rewards Program in New Zealand. With a registered card, you can manage your card and balance in a variety of ways online. You can also protect the balance of your registered Starbucks card if it's lost, stolen or destroyed.

It's easy and only takes a few minutes to register your Starbucks Card through the Starbucks New Zealand app or member.starbucks.co.nz. In addition to the required personal information, you'll need your card's 16-digit number and its CSC (Card Security Code), which is an 8-digit number that can be found under the scratch-off coating on the back of your card.

Simply follow the instructions in the email you received to register your digital Starbucks Card. You will be asked to verify your email address once you click through from the email. You can then join Starbucks Rewards, add the card to your current Starbucks Rewards account or print the card to use instore.

Yes, if your Starbucks Card is activated (by loading a minimum value of NZ$10 on first use), you can use your card without registering your card. However you will not be able to Starbucks® Rewards Stars for your purchases.

You can check your Starbucks Card balance at member.starbucks.co.nz. or through the Starbucks® New Zealand app or ask the barista at any Starbucks stores.

Please present your Starbucks Card or barcode in the Starbucks® New Zealand app to the barista upon payment.

You can reload your Starbucks Card at any Starbucks store in New Zealand by cash or credit/debit card, via the Starbucks New Zealand app or thru member.starbucks.co.nz.

There is a maximum value of NZ$500 for each Starbucks Card. Your Starbucks Card can be reloaded in any denominations as long as the maximum value has not been exceeded.

If your Starbucks Card is lost, stolen, or destroyed, you can notify us via member.starbucks.co.nz, the mobile app or contact us to report that your registered Starbucks card is lost, stolen or destroyed.

Unless your card is registered, we may not be able to deactivate the lost or stolen card.

Once the value is loaded, you cannot request a refund. Starbucks Cards cannot be redeemed for cash or change after a purchase is made.

You can enroll in Starbucks® Rewards Program and begin accumulating Stars by visiting member.starbucks.co.nz. or installing the Starbucks® New Zealand app and following prompts to create a Starbucks® Rewards.

Starbucks® Gift Cards and e-Gift Cards expire three (3) years from the date of purchase.

Starbucks Rewards is our loyalty programme. Members earn Stars on eligible purchases, can redeem Stars for Rewards and may receive birthday benefits, personalised offers, Bonus Star opportunities and other member experiences. The current NZ programme design includes Green, Gold and Reserve levels.

The current NZ programme has three levels: Green, Gold and Reserve. New members start at Green and can move up by earning the required number of Stars within the applicable qualification period.

Yes. New members are automatically enrolled at Green level when they open a Starbucks Rewards account.

Earn 500 Stars within your 12-month qualification period to reach Gold. Once you reach Gold, the enhanced Gold earn rate applies from the relevant next qualifying transaction under the programme rules.

Earn 2500 Stars within your 12-month qualification period to reach Reserve. Once you reach Reserve the enhanced Reserve earn rate applies from the relevant next qualifying transaction under the programme rules.

Once you qualify for Gold or Reserve, you receive that level’s benefits for 12 months. You need to earn the required number of Stars during the following 12-month period to maintain your level.

If you do not earn 500 new Stars during your 12-month Gold qualification period, you will return to Green. Your level-progress balance resets, but this does not automatically remove the separate Stars available for Reward redemption.

If you do not meet the Reserve requalification threshold, you may move to Gold or Green depending on how many qualifying Stars you earned during the period.

No. Redeeming a Reward reduces your available Reward Star balance, not the Stars used to track your progress toward or maintenance of a membership level.

You can earn Stars on eligible purchases at Starbucks New Zealand stores by using a registered Starbucks Card, paying with an eligible linked payment method through the app, or scanning your Starbucks Rewards account in-store and then paying with an eligible tender.

You can earn Stars on most purchases at Starbucks New Zealand. Stars are not earned on Starbucks Card reloads or balance transfers, guest purchases, certain promotional offers, or fees and surcharges such as delivery or handling charges.

Unless otherwise stated, Stars are generally added to your account within approximately 24 hours of an eligible purchase.

You can redeem your available Stars for eligible Rewards at all Starbucks stores across New Zealand, either in-store or through Mobile Order & Pay in the Starbucks App.

25 Stars can be redeemed for one complimentary standard beverage customisation, up to a maximum value of $2, when added to a qualifying handcrafted beverage. Eligible options may include an extra espresso shot, milk alternative, syrup, sauce, cold foam, whipped cream or another standard modifier, subject to availability.

60 Stars can be redeemed for $2 off one qualifying item in your order, such as an eligible food, beverage, wholebean or merchandise item, subject to availability.

90 Stars can be redeemed for one Tall handcrafted beverage, including up to two standard customisations, subject to availability. Additional customisations or premium add-ons are charged at the applicable price.

200 Stars can be redeemed for one eligible food item when you purchase a qualifying handcrafted beverage in the same transaction, subject to availability.

300 Stars can be redeemed for 20% off one selected merchandise item, subject to availability. Special editions, collaborations and other excluded merchandise may not be eligible.

Your Level Star Balance tracks the Stars that count toward your membership level. Your Reward Star Balance is the separate balance of Stars available to redeem for Rewards. Using a Reward should not reduce your level progress.

Green members earn 1 Star per $1 spent, Gold members earn 1.2 Stars per $1 spent, and Reserve members earn 1.7 Stars per $1 spent on eligible purchases.

Yes. You can earn Stars on eligible purchases whether you pay by credit card, debit card, cash, Starbucks Value Card, gift card, Apple Pay or Shop Pay. Your earn rate is based on your membership level, not how you choose to pay. Just make sure you scan your Starbucks Rewards account before paying in store so your Stars are added to your account.

Stars earned from a refunded, voided or returned purchase will be deducted from your account. This may result in a negative Star balance.

Yes. Stars may be earned in fractional amounts depending on the eligible amount you spend and your membership level earn rate.

From time to time, Starbucks New Zealand may offer Bonus Stars, Double Star Days or other Star multipliers on qualifying purchases. Eligibility, dates, stores, products and activation requirements will be explained in each offer.

No. Purchases made as a guest do not earn Stars. To earn Stars, you need to be signed in to or scan your registered Starbucks Rewards account.

Yes. Under the current loyalty porgram T&C, members receive double Stars on eligible in-store handcrafted beverage purchases made using their personal reusable cup. This equates to 2 Stars per $1 for Green, 2.4 Stars per $1 for Gold and 3.4 Stars per $1 for Reserve.

Not currently. Double Stars for using a personal cup are available for in-store orders only. We’re working on bringing this benefit to Mobile Order & Pay in the future, so keep an eye on our Terms & Conditions for updates.

Your oldest available Reward Stars are used first.

Make sure your date of birth is saved in your Starbucks Rewards profile and that you meet the eligibility requirements for your membership level before your birthday. Your Birthday Reward will then be added to your account and can be redeemed in store or through Mobile Order & Pay in the Starbucks App.

Eligible Green members receive one complimentary standard beverage customisation on their birthday. To receive the Birthday Reward, you must have joined Starbucks Rewards at least 7 days before your birthday, added your date of birth to your account, and completed at least one eligible transaction of $10 or more before your birthday.

Eligible Gold members receive one complimentary handcrafted beverage of any size, including up to two standard customisations, with a 7-day redemption window starting on their birthday.

Eligible Reserve members receive one complimentary handcrafted beverage and one complimentary food item in a single transaction, up to a combined maximum value of $20, with a 30-day redemption window from the member’s birthday.

Only Reserve members receive complimentary alternative milk. Reserve members can enjoy one complimentary alternative-milk customisation, up to $2, on eligible handcrafted beverages.

Depending on the offer and your communication preferences, Starbucks may contact you through the app, push notifications, email, or other available channels. Some offers may need to be activated before use.

Unless the specific offer says otherwise, personalised offers generally cannot be combined with another offer, voucher, discount, promotion or Reward.

Contact Starbucks New Zealand Customer Service so the team can review your account, purchase and Rewards history and help resolve the issue.

No. Starbucks Rewards programmes are operated separately in each country and are not linked. Starbucks Rewards accounts, Stars, Rewards, membership tiers and benefits from another country cannot be used or transferred to Starbucks Rewards New Zealand. To earn Stars and access Rewards in New Zealand, you’ll need to join Starbucks Rewards New Zealand.