Privacy Policy

Starbucks New Zealand Privacy Policy

Last updated 28-10-2026

This Privacy Policy explains how Starbucks New Zealand collects, uses, stores and shares your personal information when you interact with us.

About this Privacy Policy

At Starbucks New Zealand, looking after your personal information is part of looking after you. This Privacy Policy explains how Espresso Partners Limited trading as Starbucks New Zealand ("Starbucks New Zealand", "Starbucks NZ", "Starbucks", "we", "us" or "our") collects, uses, stores and shares personal information when you interact with us.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable New Zealand laws. Where another privacy or data protection law applies to a particular activity, we will also meet our obligations under that law.

In this Privacy Policy, "personal information" means information about an identifiable individual. This includes information that identifies you directly, as well as information that can reasonably be linked with other information to identify you.

You are not required to provide us with every type of personal information we may request. However, if you choose not to provide information that is needed for a particular service, we may not be able to provide that service to you. For example, we may need certain information to create a Starbucks Rewards account, process an order, deliver an online purchase, issue a Reward or respond to a customer service request.

1. Who we are

Espresso Partners Limited (trading as Starbucks New Zealand) operates Starbucks stores and Starbucks New Zealand digital services in New Zealand. Espresso Partners Limited is responsible for the personal information covered by this Privacy Policy unless we tell you otherwise at the time your information is collected.

2. Where this Privacy Policy applies

This Privacy Policy applies when you interact with Starbucks New Zealand, including when you:

visit or make a purchase at a Starbucks store in New Zealand;

use www.starbucks.co.nz or another Starbucks New Zealand website that links to this Privacy Policy;

use the Starbucks New Zealand App;

join or use Starbucks Rewards;

use Mobile Order & Pay;

purchase from the Starbucks New Zealand Online Store or use another e-commerce service operated by us;

buy, receive, register, reload or use a Starbucks Card, gift card or e-gift card;

use in-store Wi-Fi where it is provided;

enter a competition, promotion, survey, event or customer research activity;

receive or interact with our marketing, advertising, emails, push notifications or other digital communications.

This Privacy Policy does not control the privacy practices of third-party websites, apps, payment services, delivery services or social media platforms that have their own privacy policies. See section 18 for more information.

3. Personal information we collect

The personal information we collect depends on how you interact with Starbucks New Zealand. We may collect the following categories of information.

Contact and account information
Your name, email address, phone number, postal or delivery address, login details, account identifiers and other information you provide when creating or managing an account.

Starbucks Rewards information
Your Starbucks Rewards member identifier, date of birth where you provide it, membership level, Stars earned and redeemed, Rewards, benefit eligibility, offer and challenge activity, visit and purchase history, preferred stores or products, and other information used to operate and personalise Starbucks Rewards.

Purchase and transaction information
Information about purchases and orders you make in-store, through Mobile Order & Pay or through the Online Store, including products purchased, customisations, order value, store or pickup location, date and time, payment type, returns and refunds, and any Rewards or offers connected with the transaction.

Payment and stored-value information
We collect or receive information needed to process payments and manage Starbucks Cards or gift cards. This may include payment type, transaction status, stored-value card number or identifier, balance, reload and transaction history, and limited or tokenised payment information supplied by our payment providers.

Device, website and app information
When you use our websites or App, we may collect technical and usage information such as IP address, device type, browser type, operating system, app version, device or session identifiers, pages or screens viewed, links selected, app features used, referring pages, error or crash information, and the date and time of your interactions.

Location information
If you use the Starbucks mobile application and choose to enable location permissions on your device, we may collect precise location information while you are actively using the program. You may withdraw that permission at any time by changing your device settings.

Location information may be collected to:

Identify and display nearby Starbucks stores;

Provide location-based features and services within the application;

Support mobile ordering functionality and store selection; and

Improve the operation, performance and user experience of our digital services.

We do not collect or monitor your location when the Starbucks application is closed, and we do not use background location tracking.

Marketing and engagement information
Your marketing preferences and consent choices, and information about how you interact with our communications, offers and advertising, such as email opens and clicks, push notification activity, offer redemptions and campaign engagement.

Customer service and information you choose to provide
Information you provide when you contact us, make a complaint, ask a question, report an issue, provide feedback or otherwise communicate with Starbucks New Zealand. This may include supporting information you choose to give us so we can respond to your request.

Inferences and preferences
We may use information about your purchases, visits and engagement to understand or infer preferences and interests, such as products you may enjoy, stores you visit regularly or types of offers that may be relevant to you.

4. How we collect your personal information

Information you provide directly
We collect personal information directly from you when you create or update an account, join Starbucks Rewards, make a purchase, place an order, register or reload a Starbucks Card, buy a gift or e-gift card, enter a promotion, complete a survey, contact us, subscribe to marketing or otherwise provide information to Starbucks New Zealand.

Information collected automatically
We may collect information automatically when you use our websites, App or digital services through cookies, pixels, software development kits (SDKs), tags, device identifiers and similar technologies. We also create transaction and Rewards records when you identify your Starbucks Rewards account or use your account to make a purchase.

We may collect location information directly from your mobile device when you enable location services for the Starbucks application and use location-enabled features within the application.

Information collected from other sources
We may receive personal information from other sources where this is permitted by law and relevant to the services we provide. Depending on the service, these sources may include payment and stored-value providers, e-commerce and fulfilment providers, analytics and advertising providers, social media platforms, a person who purchases a gift or e-gift for you, or other service providers acting for Starbucks New Zealand.

5. How we use your personal information

We may use personal information for the purposes described below, and for other purposes that are directly related to the reason the information was collected or otherwise permitted by law.

provide our products and services, including processing and fulfilling in-store, App and Online Store orders;

create, administer and secure customer accounts;

operate Starbucks Rewards, calculate Stars and membership status, issue and redeem Rewards and manage programme benefits;

process payments, Starbucks Card and gift card transactions, reloads, refunds and returns;

provide Mobile Order & Pay, store selection, pickup and order-ready functionality;

provide customer service and respond to enquiries, requests, complaints and disputes;

personalise your experience, including offers, recommendations, Rewards challenges and communications that may be relevant to you;

provide location-based services, including identifying nearby Starbucks stores, facilitating store selection and supporting location-enabled functionality within our mobile application;

send marketing communications where you have agreed to receive them and manage your communication preferences;

measure and improve our websites, App, Online Store, Starbucks Rewards, products, services, marketing and customer experience;

understand customer behaviour and trends, including through analytics, segmentation and aggregated or de-identified reporting;

protect our customers, systems and business, including detecting and preventing fraud, misuse, security incidents or suspicious activity;

comply with legal, regulatory, tax, accounting, record-keeping and other obligations, and establish, exercise or defend legal claims.

Where appropriate, we may aggregate or de-identify information so it no longer identifies you and use that information for analytics, reporting, research and business planning.

6. Starbucks Rewards and personalisation

When you join Starbucks Rewards, we use your personal information to operate your membership and provide the benefits of the programme. This includes recording Stars earned and redeemed, calculating your membership level and progress, issuing Rewards, managing Reward expiry, applying eligible benefits and offers, and maintaining your Rewards history.

We may also use your Starbucks Rewards activity to personalise your Starbucks experience. For example, we may use your purchase history, visit frequency, preferred store or products, membership level, offer activity and engagement with Starbucks communications to:

provide personalised offers, Bonus Star opportunities and challenges;

recommend products, offers or experiences that may be relevant to you;

communicate about your membership level, Stars, Rewards and benefits;

remind you about Rewards or benefits that are available or due to expire;

identify customer segments, such as new, active or lapsed members, or members with particular product preferences;

measure and improve Starbucks Rewards and our customer communications.

Your date of birth, where provided, may be used to determine eligibility for birthday benefits and to deliver your Birthday Reward in accordance with the Starbucks Rewards Terms of Use.
Starbucks Rewards personalisation does not change the price you pay for standard menu items unless an offer or promotion expressly provides a different price or benefit.

Automated tools and artificial intelligence
We may use automated tools, data analytics and artificial intelligence features provided through our technology platforms to help us analyse customer information and personalise your experience. These tools may help us identify patterns and preferences, create customer segments, predict products or offers that may be of interest to you, recommend content or offers, and determine the timing or relevance of communications.

Where these tools use your personal information, we remain responsible for how that information is handled and will use it in accordance with this Privacy Policy and applicable New Zealand privacy law.

Your date of birth, where provided, may be used to determine your eligibility for birthday benefits and to deliver your Birthday Reward in accordance with the Starbucks Rewards Terms of Use.

Personalisation may affect the offers, Rewards, recommendations or communications you receive. It does not change the standard price of menu items unless a particular offer or promotion expressly provides a different price or benefit.

7. Starbucks App and Mobile Order & Pay

When you use the Starbucks App, we may process information needed to provide account access, Starbucks Rewards, ordering, payment, store selection and other App features. This may include your profile and Rewards information, selected store, basket and order details, payment method, order history, favourites or reorders, device and app activity, and notification preferences.

When you use Mobile Order & Pay, we use your information to send your order to the selected Starbucks store, process payment, apply eligible Rewards or offers, maintain your order history and provide order-related communications.
If you allow App notifications, we may send service notifications such as order updates as well as marketing or Rewards notifications in line with your preferences. You can manage push notification permissions through your device settings and, where available, your App settings.

If you use the App without joining Starbucks Rewards or use a guest checkout option where available, we will still process the information needed to complete the order or provide the requested service, but the purchase will not automatically be linked to a Starbucks Rewards membership unless you identify your member account.

8. Online store and e-commerce

When you shop through the Starbucks New Zealand Online Store, we may collect information including your name, contact details, billing and delivery details, order and purchase history, payment-related information, returns and refund information, and your interactions with the Online Store.

We use this information to process and fulfil your order, arrange delivery, provide order updates, manage returns and refunds, respond to customer service requests, prevent fraud, maintain transaction records and improve the Online Store experience.

You may be able to purchase from the Online Store without being a Starbucks Rewards member. If you are logged in or otherwise identify your Starbucks Rewards account, relevant purchase or engagement information may be associated with your customer profile where the service is designed to do so.

9. Payment, Starbucks Cards and Gift Cards

We use payment and stored-value service providers to process transactions and provide payment functionality. Depending on how you choose to pay, your payment information may be collected directly by a third-party payment or digital-wallet provider. Those providers may process your personal information under their own privacy terms.

Starbucks New Zealand may receive limited information from payment providers to confirm and manage a transaction, such as payment type, transaction identifier, payment status and tokenised or masked payment details.

If you use a Starbucks Card or gift card, we and our stored-value provider may process information such as the card identifier, balance, reload activity, transaction history and any link between the card and your Starbucks account.

If you buy an e-gift or other gift for another person, we may collect the recipient information you provide so we can deliver the gift and related message. Please only provide another person's information where you are authorised to do so.

10. Marketing, advertising and communications

Marketing communications

Where you have agreed to receive marketing from us, we may contact you by email, push notification, SMS, in-app messaging or other channels you have selected. Marketing communications may include information about new products, Starbucks Rewards, personalised offers, events, promotions, store news and other Starbucks New Zealand updates.

You can unsubscribe from email or SMS marketing using the unsubscribe option in the message or change your preferences through available account or App settings. You can turn push notifications off through your device settings and, where available, your App settings.

Service communications

Even if you opt out of marketing communications, we may still send you non-promotional messages that are necessary to provide our services or manage our relationship with you. These may include order confirmations, account and security messages, Starbucks Rewards programme notices, payment information, product safety notices and important changes to our terms, services or Privacy Policy.

Personalised digital advertising

We use digital advertising platforms, including Meta, Google and TikTok, to promote Starbucks New Zealand and to help make our advertising more relevant to customers.

Where permitted, we may use or share certain customer information with these platforms to:

create matched or custom advertising audiences;

create lookalike or similar audiences to help us reach people who may have similar interests or characteristics to our existing customers;

show more relevant Starbucks advertising to existing customers;

retarget customers who have interacted with our website, App, Online Store or marketing;

measure whether our advertising results in visits, purchases, App downloads or other actions;

manage advertising frequency and campaign effectiveness; and

better understand and improve the performance of our advertising.

Information used for this purpose may include details such as your email address, phone number, interactions with Starbucks, purchase or Rewards activity, and online or App activity. Where supported by the advertising platform, identifying information such as email addresses or phone numbers may be hashed or otherwise protected before being matched with information held by the platform.

The advertising platform may determine whether the information matches an account it holds and may use that information in accordance with its own privacy terms and settings.

We may also use cookies, pixels, software development kits (SDKs) and similar technologies to support advertising, audience creation, retargeting and measurement. More information about these technologies is provided in the Cookies, analytics and similar technologies section of this Privacy Policy.

You may be able to control how advertising platforms use information about you through your settings with Meta, Google, TikTok or your device and browser settings.

When you interact with Starbucks New Zealand through a social media or digital advertising platform, that platform may also collect and use information about you in accordance with its own privacy policy.

11. Cookies, analytics and similar technologies

Our websites, Online Store, emails and Starbucks App use cookies and similar technologies, which may include pixels, tags, software development kits (SDKs), local storage, device identifiers and other tracking technologies.

We use these technologies ourselves and through service providers to operate our digital services, understand how customers use them, improve performance, personalise experiences, measure marketing activity and support digital advertising.

These technologies may be provided through platforms and service providers including Shopify, Klaviyo, Google, Meta and TikTok, as well as other technology providers we use to operate and improve our digital services. Where required by applicable law, non-essential cookies or tracking technologies will only be used after obtaining your consent.

Essential and functionality technologies

These technologies help our websites, Online Store and App operate correctly and provide functionality you request. This may include:

signing in to your account;

maintaining security and preventing misuse;

remembering your preferences;

maintaining your shopping basket;

processing checkout;

selecting a Starbucks store;

enabling Mobile Order & Pay; and

providing other core website, Online Store and App functionality.

Some of these technologies may be necessary for our digital services to work and cannot always be switched off.

Analytics and performance technologies
We use analytics and performance technologies to understand how customers interact with Starbucks digital services and communications.

They may help us understand information such as:

which pages or App features customers use;

how customers move through our websites, Online Store or App;

App and website performance;

errors and technical issues;

product and content engagement;

campaign performance;

App downloads and digital conversions;

purchases and other actions taken after interacting with marketing; and

how we can improve our digital customer experience.

We may combine this information with other information we hold about you where permitted and appropriate.

Advertising and personalisation technologies
We use advertising and personalisation technologies to help us provide and measure Starbucks advertising on platforms including Meta, Google and TikTok.

These technologies may help us:

understand whether you have seen or interacted with Starbucks advertising;

measure whether advertising leads to visits, App downloads, purchases or other actions;

show advertising to people who have previously interacted with Starbucks;

create and manage advertising audiences;

control how frequently advertising is shown;

understand which campaigns are most effective; and

personalise advertising or content based on interests and interactions.

For example, a Meta, Google or TikTok technology on our website or App may record that a customer viewed a page, added an item to their basket, completed a purchase or downloaded the App.

We may also use customer information from our CRM or Starbucks Rewards programme to create matched, custom, lookalike or similar advertising audiences. This activity is explained further in Section 10 – Marketing, advertising and communications.

Personalisation and automated technologies
Platforms we use, including Klaviyo and Shopify, may use analytics, automation and artificial intelligence functionality to help us understand customer behaviour, identify patterns and preferences, create customer segments and personalise communications, recommendations or experiences. Automated tools do not make legally significant decisions about customers without appropriate human oversight.
Where these technologies use personal information, we use that information in accordance with this Privacy Policy.
Location information collected through the Starbucks application is used to provide and improve location-based services and is not used for continuous tracking of your movements when the application is not in use.

Email and communication measurement

Our emails and other digital communications may contain technologies that help us understand whether a communication has been:

successfully delivered;

opened;

clicked or selected;

used to visit our website, Online Store or App; or

followed by a purchase or other interaction.

We use this information to understand engagement, measure the effectiveness of our communications and improve future customer communications.

Your choices
You can control or restrict some cookies through your browser settings and manage certain permissions through your mobile device or App settings.

Where available, you may also be able to manage non-essential cookies and similar technologies through our cookie preference settings.

Please note that blocking or disabling some technologies may affect the functionality or performance of our websites, Online Store or App.

12. Who we share personal information with

We may share personal information with trusted service providers where this is necessary to operate our business, provide our products and services, manage Starbucks Rewards, process transactions, communicate with you, improve our digital services, and carry out the other activities described in this Privacy Policy.

Depending on the services you use, we may share personal information with:

providers that host, develop, maintain or support our websites, Online Store, Starbucks App and other digital services;

loyalty, CRM, email, push-notification and customer-engagement providers;
e-commerce, order-management, fulfilment and delivery providers;

payment, digital-wallet and Starbucks Card or stored-value providers;
point-of-sale, technology and systems-integration providers;

analytics, measurement and advertising providers, including Meta, Google and TikTok, where we use their services for audience matching, lookalike or similar audiences, retargeting, advertising and campaign measurement;

customer service and support providers;

security, fraud-prevention, professional advisory and audit providers;

government agencies, regulators, courts, law enforcement agencies or other parties where disclosure is permitted or required by law; and

a purchaser, investor or professional adviser in connection with a proposed or actual sale, restructure or transfer of all or part of our business, subject to appropriate confidentiality and privacy protections.

Where we share personal information with service providers, we take reasonable steps to ensure that they protect the information appropriately and use it only for the purposes for which it has been provided, subject to applicable privacy laws and our contractual arrangements with them.

We do not sell your personal information for monetary payment. We may, however, share certain information with advertising and technology providers as described in this Privacy Policy to help us provide, personalise and measure advertising and our digital services.

13. Overseas storage and disclosure

Personal information collected by Starbucks may be stored or processed in New Zealand, Australia and other jurisdictions in which our service providers operate.

Depending on the products and services you use, we may disclose personal information to overseas service providers that assist us to operate our business and provide products and services. These services may include:

cloud hosting, data storage and infrastructure providers;

Starbucks Rewards, loyalty programme, CRM and customer engagement providers;

website, mobile application, e-commerce and technology platform providers;

payment processing, digital wallet, stored-value card and gift card providers;

customer support, communication and contact centre providers;

analytics, measurement and business intelligence providers;

email, SMS, push notification and marketing automation providers;

advertising, audience matching and digital marketing providers;

fraud prevention, identity verification and cyber security providers;

professional advisers, auditors and corporate transaction advisers; and

other service providers engaged to support Starbucks' operations from time to time.

Personal information disclosed to overseas service providers may include customer account information, Starbucks Rewards information, transaction records, marketing and communication records, customer service information, CCTV footage and other information described in this Privacy Policy, where reasonably necessary for the relevant service.

Where personal information is disclosed outside New Zealand, Starbucks will take reasonable steps to ensure that the recipient is required to protect the information in a manner that provides comparable privacy safeguards to those required under New Zealand law.

For further information about our overseas disclosure practices, you may contact us using the details set out in section 23.

14. CCTV Monitoring and Recording

Some Starbucks stores, offices and operational facilities use closed circuit television (CCTV) systems. Where CCTV is in operation, signage will generally be displayed to notify customers and visitors that video monitoring is taking place.

We may collect video recordings of individuals who enter or visit our premises for the following purposes:

Maintaining the safety and security of our customers, team members and visitors;

Preventing, detecting and investigating theft, fraud, vandalism and other unlawful activity;

Protecting Starbucks property and assets;

Assisting with incident investigations, including customer complaints, workplace incidents and health and safety matters;

Complying with our legal obligations; and

Establishing, exercising or defending legal claims.

CCTV footage may capture your image, movements and activities while on our premises. Our CCTV systems do not record audio.

CCTV footage may be viewed by authorised Starbucks personnel and may be shared with our professional advisers, service providers, insurers, law enforcement agencies, regulatory authorities or other third parties where reasonably necessary for the purposes described above or where required or permitted by law.

CCTV footage is generally stored in secure systems located in New Zealand and Australia and is retained only for as long as reasonably necessary for the purposes for which it was collected, unless we are required to retain it for a longer period in connection with an investigation, dispute, legal proceeding or other legitimate business purpose.

We take reasonable steps to protect CCTV footage from unauthorised access, use, modification or disclosure.

Where required by law, individuals may request access to personal information contained in CCTV footage, subject to any applicable grounds for withholding access under the Privacy Act 2020.

15. How long we keep your information

We keep personal information only for as long as it is reasonably required for the purposes for which it may lawfully be used. The period will vary depending on the type of information, the service involved, whether your account remains active, legal and accounting requirements, security and fraud-prevention needs, and whether information is needed to resolve a dispute or enforce an agreement.
When personal information is no longer required, we will take reasonable steps to delete it, securely destroy it or de-identify it, subject to any legal or operational requirements that require it to be retained.

16. How we protect your information

We take reasonable steps to protect the personal information we hold from unauthorised access, loss, misuse, interference, modification, disclosure or other misuse.

We use a range of physical, administrative and technical security measures designed to safeguard personal information, which may include:

secure systems, networks and databases;

encryption of information where appropriate;

access controls that restrict access to personal information to authorised personnel who require access to perform their duties;

password protection, authentication and account security measures;

monitoring and logging of access to systems and information;

security assessments and testing of our systems and service providers;

employee training and confidentiality obligations; and

policies and procedures for identifying, managing and responding to security incidents.

We also take reasonable steps to ensure that third-party service providers who process personal information on our behalf maintain appropriate security measures to protect that information.

While we take reasonable precautions to protect the personal information we hold, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to us or stored in our systems.

If we become aware of a privacy or security incident involving personal information, we will investigate the matter and take appropriate steps in accordance with our legal obligations. Where a privacy breach is likely to cause serious harm, Starbucks will notify affected individuals and the Office of the Privacy Commissioner as required by law.

We retain personal information only for as long as reasonably required for the purposes described in this Privacy Policy, or as otherwise required or permitted by law. When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.

Keeping your account secure
You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to protect your account from unauthorised access. You should not share your password with others and should notify Starbucks promptly if you become aware of any unauthorised use of your account or other security concerns.

17. Your choices and privacy rights

Access and correction
You have the right to ask whether we hold personal information about you, request access to that information and ask us to correct information you believe is inaccurate. We may need to verify your identity before responding to a request. In some circumstances the Privacy Act allows or requires us to refuse access or correction, and if that happens we will explain the basis for our decision where required.

Marketing choices
You can unsubscribe from marketing emails or SMS messages using the unsubscribe method provided, and manage push notifications through your device or App settings. Opting out of marketing does not stop service or transactional communications that are necessary to provide services or administer your account.

Location Services
You may choose whether to allow the Starbucks application to access your device's location information. You can enable or disable location permissions at any time through your device settings.

Cookie and App permissions
You can use browser, device and App controls to manage certain cookies, location permissions, push notifications and other device-level permissions. If you disable location permissions, certain location-based features of the Starbucks application may not function or may have reduced functionality.

Account closure and deletion
You may ask to close your Starbucks account. Closing an account does not necessarily mean that all associated personal information can be deleted immediately, because we may need to retain some information for legal, transaction, security, fraud-prevention or dispute-resolution purposes.

To exercise your privacy rights, contact us using the details in section 23.

18. Children and young people

If you are under 16 years of age, you may not create or maintain a Starbucks Rewards account or Starbucks App account in New Zealand.

If you are either 16 or 17 years of age, you must have permission from your parent or legal guardian before creating a Starbucks Rewards account or Starbucks App account in New Zealand.

By creating an account, you confirm that you meet this requirement.

We take the privacy of young people seriously and handle personal information in accordance with New Zealand privacy law.

If you are a parent or guardian and have questions about a young person’s account or personal information, you can contact us using the details in Section 23 – Contact us / Privacy Officer.

19. Third-party websites and services

Our websites, App, Online Store, emails or social media content may contain links to or use services provided by third parties. These may include digital wallets, app stores, social media platforms, delivery providers or other external services.

Those third parties may collect or receive personal information independently of Starbucks New Zealand and will have their own privacy practices. We recommend reviewing the relevant third party's privacy policy before providing personal information or using its service.

This Privacy Policy applies to Starbucks New Zealand's handling of personal information and does not replace the privacy terms of an independent third-party service.

20. In-store Wi-Fi

If you use Wi-Fi provided in a Starbucks New Zealand store, personal information and technical information may be processed to provide, secure and manage the Wi-Fi service. This may include information about your device and network connection.

Where the in-store Wi-Fi service is provided by a third party, use of the service may also be subject to that provider's terms and privacy policy.

21. Privacy complaints

If you have a question, concern or complaint about how Starbucks New Zealand has handled your personal information, please contact our Privacy Officer using the details in section 23. We will review your concern and aim to respond as promptly as reasonably possible and in accordance with applicable legal requirements.

If you are not satisfied with our response, you can make a complaint to the New Zealand Office of the Privacy Commissioner. Information about making a complaint is available at www.privacy.org.nz.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our products, services, technology, business practices or legal obligations. When we update the policy, we will change the "Last updated" date at the top of this page.

Where a change is material, we will take reasonable steps to bring it to your attention, which may include a notice on our website or App, an email or another appropriate communication.

23. Contact us

If you have questions about this Privacy Policy, want to exercise a privacy right or wish to make a privacy complaint, please contact:

https://www.starbucks.co.nz/contact-us

Or call our team on 0800 263 333.