Starbucks Rewards Terms of Use
Effective Date: October 30, 2026
PLEASE READ THESE TERMS OF USE CAREFULLY. THESE TERMS GOVERN YOUR MEMBERSHIP OF AND PARTICIPATION IN THE STARBUCKS® REWARDS PROGRAMME IN NEW ZEALAND.
By joining, accessing or participating in Starbucks® Rewards, you agree to be bound by these Terms of Use and any other terms or policies expressly referred to in them.
Starbucks® reserve the right to suspend, restrict or terminate an account where it reasonably suspects fraud, misuse, duplicate accounts, manipulation of Rewards, or breach of these Terms. If Starbucks reasonably determines that a member has created or operates more than one account, Starbucks may merge, suspend or close those accounts and adjust any Stars, Rewards or benefits awarded through those accounts.
If you do not agree to these Terms, you should not join or participate in Starbucks® Rewards.
These Terms do not exclude, restrict or modify any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law that cannot lawfully be excluded or restricted.
Additional Terms
These Terms of Use apply to your access to and participation in the Starbucks® Rewards programme in New Zealand ("Starbucks® Rewards"), operated by Espresso Partners Limited (trading as Starbucks New Zealand) ("Starbucks", "we", "us" or "our").
These Terms apply specifically to Starbucks® Rewards. Other Starbucks® products and services may be subject to separate terms and conditions, including the Starbucks® Card and Gift Card Terms and Conditions. Where separate terms apply, those terms will apply to your use of the relevant product or service.
Changes to Terms
Starbucks may update or modify these Terms of Use and any policy, FAQ, offer, promotion, benefit or guideline relating to Starbucks® Rewards from time to time. This may include changes to the Starbucks® Rewards programme, its features or benefits, or changes required for legal, regulatory, operational, security or other reasonable business purposes.
Material changes made by Starbucks will not retrospectively remove accrued Rewards already earned unless reasonably required for legal, security or fraud reasons.
Where a change is material and affects your rights or benefits, we will provide reasonable notice where practicable and as required by applicable law.
We may communicate changes electronically, including by email, through the Starbucks® New Zealand App, or by publishing the updated Terms at www.starbucks.co.nz.
The updated Terms will state the date on which they take effect. Your continued participation in Starbucks® Rewards after that date will constitute acceptance of the updated Terms, except where applicable law requires us to obtain your consent.
If you do not agree to the updated Terms, you may stop participating in Starbucks® Rewards and close your account.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law that cannot lawfully be excluded or restricted.
Personal Use
Starbucks® Rewards is intended for personal and non-commercial use only. Commercial use is prohibited.
Starbucks ® Reward are not targeted towards, nor intended for use by, anyone under the age of 16. If you are 16 or 17 years of age, you may only use Starbucks ® Reward with the permission of a parent or legal guardian who agrees to be bound by this Agreement.
You may only have one Starbucks® Rewards account for your personal use. Your account, Stars, membership status, Rewards and personalised offers are personal to you and may not be sold, transferred or used for commercial purposes, except where expressly permitted under these Terms.
Our Privacy Statement is incorporated into these Terms of Use and also applies to your participation in Starbucks® Rewards. Please read the Privacy Statement carefully to understand how we collect, use, store and disclose your personal information, how you can access or correct your personal information, and how we communicate with you.
About Starbucks Rewards
Starbucks® Rewards is our way of recognising and rewarding our customers when they visit Starbucks® in New Zealand.
Starbucks® Rewards members can earn and accumulate Stars on eligible purchases and redeem Stars for eligible Starbucks® Rewards benefits ("Rewards") in accordance with these Terms.
All Starbucks® stores in New Zealand participate in Starbucks® Rewards. You can earn Stars and redeem eligible Rewards at Starbucks® stores nationwide and through the Starbucks® New Zealand App where the relevant functionality is available.
To find your nearest Starbucks® store, visit the Starbucks® New Zealand Store Locator at www.starbucks.co.nz/store-locations.
The number of Stars you earn, the Rewards available to you, your membership level and any applicable expiry periods are determined in accordance with these Terms and may vary depending on your Starbucks® Rewards membership level.
Joining Starbucks Rewards
To join Starbucks® Rewards, visit www.starbucks.co.nz/rewards or download or access the Starbucks® New Zealand App ("App") and follow the prompts to create an account.
You will be asked to provide information required to create and manage your account, which may include:
• First and last name
• Email address
• Mobile phone number
• Password
• Date of birth (optional)
Providing your date of birth enables us to determine your eligibility for applicable birthday benefits. If you do not provide your date of birth, you will not be eligible to receive a Birthday Reward or other birthday-related benefits. Birthday benefits are subject to the eligibility requirements set out in these Terms.
You may only create and maintain one Starbucks® Rewards account, and the account must be registered to you personally.
Starbucks® Cards and Gift Cards
You may be able to add an eligible Starbucks® Card or Starbucks® Gift Card to your Starbucks® Rewards account and use the available balance through the Starbucks® New Zealand App or at Starbucks® stores, subject to the applicable Starbucks® Card and Gift Card Terms and Conditions.
Adding funds to a Starbucks® Card or Gift Card, transferring funds between cards, or activating a card does not itself earn Stars. Stars are earned when an eligible purchase is made in accordance with these Terms.
Any Starbucks® Card or Gift Card linked to your account remains subject to the applicable Starbucks® Card and Gift Card Terms and Conditions.
Migrating to the New Rewards Platform
Starbucks may from time to time replace, upgrade, consolidate or migrate the systems, technology platforms or service providers used to administer Starbucks Rewards.
As part of the launch of a new Starbucks Rewards platform, Starbucks may transfer and migrate information associated with your membership, including your account information, profile details, transaction history, Starbucks Card information, Reward Stars, membership status, rewards, preferences and other programme-related information.
Where reasonably practicable, Starbucks intends that eligible Reward Stars, membership status, Starbucks Card balances and other participating programme benefits held immediately prior to migration will be transferred to the new Starbucks Rewards platform. However, Starbucks does not guarantee that all historical information, transaction records or programme data will be available immediately following migration.
Starbucks may convert, reclassify or replace existing rewards, vouchers, offers, promotional benefits or programme features with substantially equivalent rewards, benefits or programme features as part of the migration process.
During any migration, upgrade or transition period, certain Starbucks Rewards features, functionality or services may be unavailable, interrupted or subject to temporary limitations. Starbucks will use reasonable efforts to minimise any disruption but will not be responsible for temporary service interruptions, delays or system unavailability arising from the migration process.
If you believe that your Reward Stars, membership status, Starbucks Card balance or other programme benefits have not been correctly migrated, you must notify Starbucks Customer Care within 90 days of becoming aware of the issue. Starbucks may require reasonable information to investigate and verify any claim.
Starbucks may correct any error in the allocation, transfer, calculation or recording of Reward Stars, membership status, Starbucks Card balances or programme benefits resulting from the migration process, including by adding, removing or adjusting Rewards where reasonably necessary to reflect the correct position.
Starbucks will use reasonable efforts not to materially reduce the value of Reward Stars that have already been earned and credited to a member's account without providing reasonable notice, except where required to prevent fraud, address a systems error, comply with legal obligations or protect the security and integrity of Starbucks Rewards.
Your continued participation in Starbucks Rewards following migration constitutes acceptance of the migrated programme, these Terms, and the continued processing of your personal information in accordance with the Starbucks Privacy Policy.
During migration to the new platform, certain Rewards functions may be temporarily unavailable.
Starbucks Rewards Level
There are three levels of Starbucks Rewards benefits: Green, Gold and Reserve levels (“Level(s)”). Your Level is determined by the number of Stars you accumulate in your account over a twelve (12) month period. Once you reach a specific Level within Starbucks Rewards, you will receive the benefits applicable to that Level for the following twelve (12) months. However, you must continue to earn and accumulate the required number of Stars in order to maintain your benefit Level for the following year.
By opening an account, you will be automatically enrolled in Starbucks Rewards at the Green Level. If you do not earn at least five hundred (500) Stars within the twelve (12) month period following your enrolment, your Tier Status Star Balance, which is the Star balance amount that determines your Level (“Tier Status Star Balance”), will automatically reset to zero (0) and you will remain at the Green Level. This will not affect the number of Stars available in your account for Reward redemption.
If you earn at least five hundred (500) Stars within the twelve (12) month period following your enrolment date, you will qualify for the Gold Level.
To maintain Gold Level benefits, you must earn at least five hundred (500) new Stars during the twelve (12) month period following the date you reached the Gold Level. If you do not earn five hundred (500) new Stars within that twelve (12) month period, you will be placed at the Green Level and your Tier Status Star Balance will automatically reset to zero (0). This will not affect the number of Stars available in your account for Reward redemption.
If you earn at least two thousand five hundred (2,500) new Stars during the twelve (12) month period following the date you reached the Gold Level, you will qualify for the Reserve Level.
To maintain Reserve Level benefits, you must earn at least two thousand five hundred (2,500) new Stars during the twelve (12) month period following the date you reached the Reserve Level. If you do not earn two thousand five hundred (2,500) new Stars within that twelve (12) month period, you will be placed at the Gold Level if you earned between five hundred (500) and two thousand four hundred and ninety-nine (2,499) Stars, or the Green Level if you earned between zero (0) and four hundred and ninety-nine (499) Stars. Your Tier Status Star Balance will automatically reset to zero (0). This will not affect the number of Stars available in your account for Reward redemption.
Members can view and track their Tier Status Star Balance and available Rewards through their Starbucks Rewards account or by using the Starbucks App. Starbucks reserves the right to change the number of Levels, the benefits and/or Rewards associated with each Level, and the number of Stars required to reach each Level, at any time, subject to applicable laws.
Earning Stars
The Rewards that are available to you through Starbucks Rewards are based on the number of Stars you earn. You can earn Stars, at the rate determined by your current Level, by making qualifying purchases at participating Starbucks stores in New Zealand, either in-store or through the Starbucks App where available, using the following methods:
1. Paying for your purchase with a digital or physical Starbucks Card in the App.
2. Paying for your purchase with a linked payment method. You can link a credit card, debit card or mobile wallet to your account, and use it to pay directly for your order through the App. Starbucks may add or remove available payment methods at any time in its sole discretion.
3. Scanning your member barcode in the App and then paying with cash, credit card, debit card or mobile wallet.
4. Promotional Bonus Star Offers. From time to time, we, or others acting with our permission, may offer you opportunities to earn additional "Bonus Stars" through special promotions. These promotional Bonus Stars will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in such promotional offer. Offer(s) subject to change, and may be modified, suspended or terminated at any time without notice. Offers are void where prohibited by law. Other restrictions may apply.
Note that Stars may be earned in fractional amounts depending on the value of your purchase. Stars will not be earned on purchases made when checking out as a guest.
EXCLUSIONS TO EARNING STARS; PARTICIPATING STORES ONLY
You may not earn Stars in connection with certain types of promotional programs, or purchases made when checking out as a guest. Stars may be earned at participating Starbucks New Zealand stores only. In addition, you cannot earn Stars on purchases on Starbucks Value Cards (such as activations, reloads, transfers, and other card-to-card transactions, except as noted otherwise in these Terms and Conditions). Taxes, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, also may be excluded and ineligible for Star accrual.
EARN RATES
Star earn rates are based on the Starbucks Rewards membership Level you currently maintain as follows:
Green Level members earn 1 Star for each One Dollar ($1.00) spent;
Gold Level members earn 1.2 Stars for each One Dollar ($1.00) spent; and
Reserve Level members earn 1.7 Stars for each One Dollar ($1.00) spent.
Returns
For information about how Starbucks New Zealand handles returns, please read our Return Policy. Your Star balance may be impacted by returns as follows:
If you void a purchase, Starbucks New Zealand will deduct the Stars that you earned for that purchase, potentially resulting in a negative Star balance on your account.
If you return merchandise, packaged coffee, food that you purchased with a Starbucks Value Card (note: an original receipt or gift receipt is required), your funds will be returned to you in cash, and Starbucks New Zealand will deduct Stars from your account, potentially resulting in a negative Star balance.
If you return products purchased with a credit card, debit card, mobile wallet or cash (note: an original receipt or gift receipt is required), your funds will be returned to you in cash and Starbucks New Zealand will deduct the Stars earned in connection with your purchase, potentially resulting in a negative Star balance.
Rewards Star Expiration
Reward Stars are the Stars you can redeem for eligible Rewards.
Unless otherwise stated, Stars are generally automatically added to your account within approximately twenty-four (24) hours of your qualifying purchase.
Your Reward Star Balance is separate from your Tier Status Star Balance. Your Reward Star Balance includes the Stars available in your account to redeem for Rewards, such as eligible beverages, food items or other Starbucks Rewards benefits.
Reward Stars expire based on your Starbucks Rewards Level at the time the Stars were earned:
Green Level
Reward Stars expire six (6) months after the date they were earned.
Gold Level
Reward Stars expire twelve (12) months after the date they were earned.
Reserve Level
Reward Stars expire twenty-four (12) months after the date they were earned.
The oldest Reward Stars will be used first when you redeem Rewards.
Once Reward Stars expire, they will be removed from your account and cannot be reinstated, exchanged for cash, transferred to another member or used towards any Reward or benefit.
Standard Starbucks Rewards terms and conditions apply.
Tier Status Star Expiration
Green
For Starbucks Rewards Green members, Tier Status Stars expire twelve (12) months after the date they were earned.
For example, if a Green member earns Tier Status Stars on 15 December 2026, those Tier Status Stars will expire on 15 December 2027.
If Tier Status Stars are not redeemed before their expiry date, they will be removed from the member’s account balance.
Expired Tier Status Stars cannot be reinstated, exchanged for cash, transferred to another member, or used towards any Reward or benefit.
It is the member’s responsibility to track their Tier Status Star balance and expiry dates through their Starbucks Rewards account or the Starbucks App.
Starbucks New Zealand reserves the right to update, amend or withdraw Tier Status Star expiry rules at any time, subject to applicable laws.
Gold
For Starbucks Rewards Gold members, Tier Status Stars expire twenty-four (12) months after the date they were earned.
For example, if a Gold member earns Tier Status Stars on 15 December 2026, those Tier Status Stars will expire on 15 December 2027.
If Tier Status Stars are not redeemed before their expiry date, they will be removed from the member’s account balance.
Expired Tier Status Stars cannot be reinstated, exchanged for cash, transferred to another member, or used towards any Reward or benefit.
It is the member’s responsibility to track their Tier Status Star balance and expiry dates through their Starbucks Rewards account or the Starbucks App.
Starbucks New Zealand reserves the right to update, amend or withdraw Tier Status Star expiry rules at any time, subject to applicable laws.
Reserve
For Starbucks Rewards Reserve members, Tier Status Stars expire thirty-six (12) months after the date they were earned.
For example, if a Reserve member earns Tier Status Stars on 15 December 2026, those Tier Status Stars will expire on 15 December 2027.
If Tier Status Stars are not redeemed before their expiry date, they will be removed from the member’s account balance.
Expired Tier Status Stars cannot be reinstated, exchanged for cash, transferred to another member, or used towards any Reward or benefit.
It is the member’s responsibility to track their Tier Status Star balance and expiry dates through their Starbucks Rewards account or the Starbucks App.
Starbucks New Zealand reserves the right to update, amend or withdraw Tier Status Star expiry rules at any time, subject to applicable laws.
Redeeming Stars
Stars may be redeemed for eligible complimentary Starbucks items at participating Starbucks stores in New Zealand.
Starbucks Rewards offers a range of Rewards across different Star redemption tiers. The items available within each redemption tier may vary from time to time and are subject to availability at participating stores.
Starbucks New Zealand reserves the right to amend the Star redemption tiers, including the number of Stars required for each tier and the items available within each tier, at any time, subject to applicable laws.
Product and merchandise availability may vary by store location.
The Star redemption tiers available at participating Starbucks stores in New Zealand are as follows:
- 25 Stars may be redeemed for one (1) complimentary standard beverage customisation, up to a maximum value of $2, when added to a qualifying handcrafted beverage order. Eligible customisations may include an extra espresso shot, milk alternative, syrup, sauce, cold foam, whipped cream or another standard beverage modifier, subject to availability. The customisation must be added to a base beverage order and cannot be redeemed as a standalone item. Any amount above $2 must be paid by the member at the time of purchase.
- 60 Stars may be redeemed for $2 off one (1) qualifying item in your order. The $2 discount may be applied to eligible food, beverage, wholebean or merchandise items, subject to availability. The discount cannot be exchanged for cash, credit or Stars, and no change or remaining value will be given if the qualifying item is less than $2.
- 90 Stars may be redeemed for one (1) Tall handcrafted beverage, including up to two (2) standard customisations, subject to availability. Eligible handcrafted beverages include standard Tall beverages such as espresso beverages, Frappuccino® blended beverages, iced beverages, hot chocolate or other handcrafted beverages.
Eligible standard customisations may include extra shots, milk alternatives, syrups, sauces, whipped cream, cold foam or other standard beverage modifiers, subject to availability.
Premium add-ons, additional customisations beyond the two (2) included standard customisations, and ready-to-drink beverages are excluded unless otherwise stated. Any additional customisations, add-ons or upgrades will be charged at the applicable price.
- 200 Stars may be redeemed when purchasing one (1) handcrafted beverage to receive one (1) eligible food item, subject to availability. The handcrafted beverage must be purchased in the same transaction in order to redeem this Reward. Eligible food items may include selected bakery, breakfast, lunch or packaged food items as determined by Starbucks New Zealand. This Reward cannot be redeemed for a food item without the purchase of a qualifying handcrafted beverage. Any additional items, upgrades or add-ons will be charged at the applicable price.
- 300 Stars may be redeemed for 20% off one (1) selected merchandise item, subject to availability at participating Starbucks New Zealand stores.
Eligible selected merchandise may include reusable cups, tumblers or other Starbucks merchandise, as determined by Starbucks New Zealand from time to time.
This Reward is only valid on selected merchandise and excludes special editions, partnership collaborations, exclusive limited-edition merchandise and any other items excluded by Starbucks New Zealand unless otherwise stated.
Reward Stars are not property, have no monetary value, cannot be transferred, assigned, sold or exchanged for cash except where required by law. The 20% discount applies to one (1) eligible selected merchandise item only and cannot be used in conjunction with any other offer, discount or promotion.
Birthday Reward
Green Member Birthday Reward Terms & Conditions
Starbucks Rewards Green members are eligible to receive one complimentary customisation on their birthday.
To qualify, members must have joined Starbucks Rewards at least 7 days prior to their birthday, have added their date of birth to their Starbucks Rewards account, and have made at least one eligible transaction of $10 or more prior to their birthday.
The birthday reward is valid for one customisation on one handcrafted beverage purchased on the member’s birthday. Eligible customisations may include one extra shot, oat milk, soya milk, almond milk, coconut milk, syrup, cold foam, protein cold foam, whipped cream or another standard beverage modifier, subject to availability.
The reward is valid on the member’s birthday only and must be redeemed in-store or through the Starbucks app where available, using the member’s registered Starbucks Rewards account.
The birthday reward is limited to one redemption per member per year. It cannot be exchanged for cash, Stars, credit or any other product, and cannot be transferred, sold or combined with any other offer, discount, promotion or voucher.
Any beverage, additional customisations, add-ons, upgrades or products beyond the one complimentary standard customisation will be charged at the applicable price.
Starbucks reserves the right to verify eligibility, amend or withdraw this offer, or cancel any reward where misuse, fraud or suspicious activity is suspected.
Standard Starbucks Rewards terms and conditions apply.
Gold Member Birthday Reward Terms & Conditions
Starbucks Rewards Gold members are eligible to receive one complimentary handcrafted beverage as a birthday reward.
To qualify, members must have reached Gold status before their birthday, have a valid Starbucks Rewards account, and have added their date of birth to their account, and have made at least one eligible Star-earning transaction prior to their birthday.
The birthday reward is valid for one handcrafted beverage of any size, including up to two standard customisations, subject to availability. Eligible standard customisations may include extra shots, milk alternatives, syrups, sauces, whipped cream, cold foam or other standard beverage modifiers. Any additional customisations, beyond the two complimentary customisations will be charged at the applicable price.
Bottled beverages, purchases are excluded.
The reward is valid for 7 days from the member’s birthday, including the birthday date. The reward must be redeemed in-store or through the Starbucks app where available, using the member’s registered Starbucks Rewards account.
The birthday reward is limited to one redemption per member per year. It cannot be exchanged for cash, Stars, credit or any other product, and cannot be transferred, sold or combined with any other offer, discount, promotion or voucher.
Starbucks reserves the right to verify eligibility, amend or withdraw this offer, or cancel any reward where misuse, fraud or suspicious activity is suspected.
Standard Starbucks Rewards terms and conditions apply.
Reserve Member Birthday Reward Terms & Conditions
Starbucks Rewards Reserve members are eligible to receive one complimentary handcrafted beverage and one complimentary food item as a birthday reward, up to a combined maximum value of $20.
To qualify, members must have reached Reserve status before their birthday, have a valid Starbucks Rewards account, have added their date of birth to their account, and have made at least one eligible Star-earning transaction prior to their birthday.
The birthday reward is valid for one handcrafted beverage and one food item in a single transaction, up to a combined maximum value of $20. Any amount above $20 must be paid by the member.
The reward is valid for 30 days from the member’s birthday, including the birthday date, and must be redeemed in-store or through the Starbucks app where available, using the member’s registered Starbucks Rewards account.
The birthday reward is limited to one redemption per member per year. It cannot be exchanged for cash, Stars, credit or any other product, and cannot be transferred, sold or combined with any other offer, discount, promotion or voucher.
Eligible items are subject to availability.
Starbucks reserves the right to verify eligibility, amend or withdraw this offer, or cancel any reward where misuse, fraud or suspicious activity is suspected.
Standard Starbucks Rewards terms and conditions apply.
Personal Cup Benefit
Starbucks Rewards members who bring and use their personal reusable cup in-store will receive double Stars on eligible handcrafted beverage purchases.
To qualify, members must be signed into their Starbucks Rewards account and scan their registered account at the time of purchase. The beverage must be purchased in-store and prepared in the member’s personal reusable cup.
Double Stars will be calculated based on the member’s standard tier earn rate. Green members will earn 2 Stars per $1, Gold members will earn 2.4 Stars per $1, and Reserve members will earn 3.4 Stars per $1 on eligible in-store handcrafted beverage purchases made using a clean personal reusable cup.
The offer is available in-store only. It is not available for mobile orders, drive-thru where personal cup use is not available.
To qualify for the Reusable Cup Benefit, members must remain “active” by making at least one (1) Star earning transaction within the prior two (2) years.
Stars will be awarded on the final amount paid after any discounts, vouchers or promotions have been applied. Taxes, fees and any other excluded charges will not earn Stars.
This offer cannot be exchanged for cash, credit or any other product, and cannot be transferred, sold or combined with any other Star multiplier offer unless otherwise stated.
Starbucks reserves the right to verify eligibility, amend or withdraw this offer, or cancel any Stars where misuse, fraud or suspicious activity is suspected.
Customisation/Alternative Milk
Starbucks Rewards Reserve members are eligible to receive one (1) complimentary alternative milk customisation, up to a maximum value of $2, on eligible handcrafted beverage purchases every day.
Eligible alternative milk customisations may include oat milk, almond milk, soy milk and coconut milk available at participating Starbucks stores in New Zealand, subject to availability.
This benefit applies to one (1) alternative milk customisation per eligible handcrafted beverage and cannot be redeemed as a standalone item. Any additional customisations, add-ons or upgrades will be charged at the applicable price.
To redeem this benefit, members must scan their registered Starbucks Rewards account in-store or be signed into their Starbucks Rewards account when ordering through the Starbucks App, where available.
This benefit cannot be exchanged for cash, credit or Stars, and cannot be transferred, sold or combined with any other Reward, voucher, discount or promotional offer unless otherwise stated.
Starbucks reserves the right to amend, suspend or withdraw this benefit at any time, subject to applicable laws.
Early or Extended Access
Early or extended access to certain promotions and offers. Starbucks may offer customers, including Starbucks Rewards members and/or customers who order or pay via the App, early or extended access to special menu items or discounts, offers or promotions at participating stores.
Personal Offers and Games
From time to time, Starbucks New Zealand may provide Starbucks Rewards members with personalised offers, coupons, discounts or Bonus Star opportunities.
Personalised offers may be distributed by email, through the Starbucks App, including via push notifications, by SMS, or by other communication channels made available by Starbucks New Zealand.
Members may be required to opt in to receive promotional and marketing communications from Starbucks New Zealand in order to receive personalised offers. Members may also be required to provide and maintain a valid email address, mobile number and/or other account details.
Personalised offers may be based on a member’s purchase behaviour, preferences, Rewards activity or other account information, subject to applicable privacy laws and the Starbucks New Zealand Privacy Policy.
Offers may include, but are not limited to, discounts on eligible food, beverages or merchandise, free or discounted customisations, Bonus Star offers, or other Starbucks Rewards benefits.
Personalised offers may be subject to specific terms and conditions, including eligibility requirements, participating stores, expiry dates, redemption limits and short, time-limited redemption periods. Members should read each offer carefully for full details, limitations and exclusions.
Personalised offers are personal to the member and cannot be shared, copied, transferred, exchanged for cash, credit or Stars, or combined with any other offer, voucher, discount, promotion or Reward unless otherwise stated.
To redeem a personalised offer, members may be required to activate the offer, scan their registered Starbucks Rewards account in-store, be signed into their Starbucks Rewards account when ordering through the Starbucks App, or follow any other redemption instructions set out in the offer.
Starbucks New Zealand reserves the right to amend, suspend or withdraw personalised offers and coupons at any time, subject to applicable laws.
Double Star Days
From time to time, Starbucks New Zealand may offer Double Star Days or Triple Star Days, where eligible Starbucks Rewards members can earn double Stars on qualifying purchases.
On a Double Star Day, members will earn twice the number of Stars they would usually earn based on their current Starbucks Rewards Level.
Gold and Reserve members may receive additional Double Star Day opportunities as part of their Level benefits, as determined by Starbucks New Zealand.
For Green members, Double Star Days may be personalised and selected by Starbucks New Zealand from time to time.
Members may be notified of a designated Double Star Day by email, through the Starbucks App, including push notifications, by SMS, or by other communication channels made available by Starbucks New Zealand.
To receive notice of a designated Double Star Day or Triple Star Day, members may be required to be signed into the Starbucks App, have a valid Starbucks Rewards account, and/or opt in to receive promotional and marketing communications from Starbucks New Zealand.
Members may also be required to activate the Double Star Day offer by clicking the activation link in the offer email, activating the offer in the Starbucks App, or following any other instructions set out in the offer.
Double Star Day offers apply to qualifying purchases only and may be subject to specific terms and conditions, including eligibility requirements, participating stores, promotional periods, expiry dates, redemption limits, excluded products, excluded channels and payment requirements.
Starbucks New Zealand reserves the right to exclude certain products, merchandise, transaction types or stores from Double Star Day eligibility, and to amend, suspend or withdraw the benefit at any time, subject to applicable laws.
Technical Issues and Service Availability
From time to time, Starbucks® Rewards, the Starbucks® New Zealand App, Mobile Order & Pay or other related systems or services may be temporarily unavailable due to maintenance, system updates, technical issues, network interruptions or other circumstances outside our reasonable control.
Where this occurs, you may temporarily be unable to access your account, earn or redeem Stars or Rewards, use Mobile Order & Pay, view your account balance or access certain other features.
We will use reasonable efforts to restore affected services as soon as reasonably practicable.
If an eligible transaction is not correctly recorded to your Starbucks® Rewards account because of a technical issue, please contact us with your proof of purchase. Where we are able to verify that the transaction was eligible to earn Stars, we may add the applicable Stars to your account.
A temporary system outage or technical issue will not, by itself, cause you to lose Stars, Rewards or funds held on an eligible Starbucks® Card or Gift Card. Any applicable expiry dates will continue to apply unless Starbucks communicates otherwise.
Nothing in this section excludes, restricts or modifies any rights or remedies you may have under applicable New Zealand law that cannot lawfully be excluded or restricted.